About This Policy
Wild Fortune Casino takes the privacy of its players seriously. This Privacy Policy sets out how Wild Fortune Casino, located at Level 20, 2 Chifley Square, Sydney NSW 2000, Australia, collects, uses, stores, and discloses personal information in connection with the services offered through wild-fortune-casino-aus.com.
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, it also reflects obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and relevant state-based gaming legislation. By accessing our website or creating an account, you acknowledge that you have read and understood this policy.
If you have questions or concerns about how your information is handled, please reach out to us directly:
- Email: contact@wild-fortune-casino-aus.com
- Phone: +61 2 9267 3294
- Post: Level 20, 2 Chifley Square, Sydney NSW 2000, Australia
What Information We Collect
Wild Fortune Casino collects personal information that is reasonably necessary to provide gaming services, process transactions, verify identity, and meet our legal obligations. The types of information we may collect include:
Information You Provide Directly
- Full name, date of birth, and residential address
- Email address and phone number
- Government-issued identification documents (such as a driver’s licence or passport) for identity verification purposes
- Financial details including bank account numbers, credit or debit card details, and e-wallet information used for deposits and withdrawals
- Source of funds documentation when required for AML compliance
- Responses to responsible gambling questionnaires or self-exclusion requests
- Communications sent to our support team via email, phone, or live chat
Information Collected Automatically
- IP address and approximate geolocation data
- Device type, operating system, and browser information
- Session data including pages visited, time spent on each page, and click paths
- Game history, wagering activity, and transaction logs
- Cookies and similar tracking technologies (see our Cookie Policy for full details)
Information From Third Parties
In some cases, we may receive personal information from third parties such as identity verification providers, payment processors, fraud prevention services, or credit reference agencies. This occurs where it is necessary to complete a transaction, verify your identity, or meet a regulatory requirement.
Why We Collect and Use Your Information
Wild Fortune Casino collects personal information for specific, lawful purposes. We do not collect more than is reasonably necessary. The primary purposes include:
- Account registration and management – to create, maintain, and administer your player account
- Identity verification – to confirm that you are who you say you are, that you are aged 18 or over, and that you are not on any applicable exclusion register
- Processing transactions – to handle deposits, withdrawals, bonus credits, and related financial activity
- Legal and regulatory compliance – to meet obligations under the Privacy Act 1988 (Cth), AML/CTF legislation, and any conditions attached to our gaming licence
- Responsible gambling – to monitor gameplay patterns, enforce deposit limits or self-exclusion requests, and contact players who may be showing signs of problem gambling behaviour
- Fraud prevention and security – to detect, investigate, and prevent fraudulent activity, money laundering, and other unlawful conduct
- Customer support – to respond to your enquiries and resolve disputes
- Service improvement – to analyse how players use our platform and make it work better
- Marketing communications – to send you promotional offers, bonuses, and updates, where you have consented or where we are otherwise permitted to do so
We will only use your personal information for a secondary purpose if that secondary purpose is related to the original reason we collected it and you would reasonably expect us to use it that way, or if you have consented, or if we are required or authorised by law.
Age Verification and Underage Gambling
Wild Fortune Casino is strictly an adults-only service. We do not knowingly collect personal information from anyone under the age of 18. Age verification is a mandatory part of the registration process, and we reserve the right to request supporting documentation at any time.
If we become aware that a person under 18 has created an account or provided us with personal information, we will close the account, refund any remaining balance in accordance with our terms, and securely delete the personal information held in relation to that account. If you believe a minor has registered on our platform, please contact us immediately at contact@wild-fortune-casino-aus.com.
Disclosure of Your Information
Wild Fortune Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:
Service Providers and Partners
We work with a range of third-party service providers who assist us in operating the platform. These include payment processors, identity verification agencies, IT and hosting providers, fraud detection services, and customer support tools. These parties are bound by confidentiality obligations and are only permitted to use your information to perform the services we have engaged them for.
Regulatory and Law Enforcement Bodies
We may disclose personal information to government agencies, law enforcement, or regulatory bodies where required or authorised by law. This includes disclosures made under the AML/CTF Act 2006, court orders, or lawful requests from the Australian Transaction Reports and Analysis Centre (AUSTRAC).
Business Transfers
In the event of a merger, acquisition, or sale of some or all of Wild Fortune Casino’s business assets, your personal information may be transferred to the relevant successor entity. You will be notified of any such change that materially affects how your information is handled.
Responsible Gambling Services
Where a player has self-excluded or where we have concerns about problem gambling behaviour, we may share relevant information with recognised responsible gambling organisations or regulatory bodies in Australia, including the National Self-Exclusion Register where applicable.
International Data Transfers
Wild Fortune Casino may engage service providers that are located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient handles that information in a way that is consistent with the Australian Privacy Principles. This may include contractual data protection clauses, verification of the recipient’s privacy standards, or reliance on established data transfer frameworks.
By using our services, you acknowledge that your information may be processed outside Australia in circumstances where we have taken such reasonable steps.
How We Protect Your Information
We use a range of security measures to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, access-controlled server environments
- Multi-factor authentication options for player accounts
- Regular security audits and vulnerability assessments
- Staff training on data handling and privacy obligations
- Restricted internal access to personal data on a need-to-know basis
No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a data breach that is likely to result in serious harm to any individual, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).
Data Retention
We retain personal information for as long as your account remains active and for a period thereafter as required by law or our internal policies. Certain records, particularly those related to financial transactions and identity verification, must be kept for a minimum of seven years under AML/CTF legislation. Once information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading
- Complain about how we have handled your personal information
- Opt out of direct marketing communications at any time
To make an access or correction request, or to lodge a complaint about the way we have managed your personal information, please contact us at contact@wild-fortune-casino-aus.com or by phone on +61 2 9267 3294.
We will respond to access and correction requests within 30 days. If additional time is needed in complex cases, we will notify you and explain the reason for the delay.
If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Marketing Communications and Opt-Out
Wild Fortune Casino may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. We will only do this where you have opted in during registration or where we are otherwise permitted under the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
You can withdraw your consent to marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email we send you
- Adjusting your notification preferences in your account settings
- Contacting our support team directly at contact@wild-fortune-casino-aus.com
Opting out of marketing does not affect the delivery of important account-related communications such as transaction receipts, security alerts, or responsible gambling notices.
Responsible Gambling and Your Data
Wild Fortune Casino is committed to promoting safer gambling practices. As part of this commitment, we collect and use data about your gaming activity to identify patterns that may suggest a problem with gambling behaviour. This includes monitoring for extended sessions, rapid escalation of bet sizes, or repeated attempts to circumvent deposit limits.
Where we have genuine concerns, we may reach out to you directly, offer access to responsible gambling resources, or implement account restrictions as permitted by our terms. Information collected for this purpose is handled with care and is not used for commercial profiling.
If you wish to set deposit limits, cooling-off periods, or self-exclude from Wild Fortune Casino, please contact our support team or visit the responsible gambling section of your account dashboard. Requests for self-exclusion are processed promptly and are irreversible for the duration of the exclusion period selected.
For independent support, Australian players can contact the National Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au.
Cookies and Tracking Technologies
Wild Fortune Casino uses cookies and similar technologies on its website to enable core functionality, improve performance, and personalise your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with the site.
The types of cookies we use include:
- Essential cookies – required for the site to function correctly, including login sessions and security features
- Analytics cookies – used to understand traffic patterns and improve the platform
- Preference cookies – used to remember settings such as language and display options
- Marketing cookies – used to deliver relevant promotional content based on your browsing activity
You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website. For a full breakdown of the cookies we use and how to control them, please refer to our Cookie Policy.
Links to Third-Party Websites
Our website may contain links to external websites that are not operated by Wild Fortune Casino. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information. The presence of a link does not constitute an endorsement of that site or its practices.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players by email or by displaying a notice on our website. Continued use of our services after a revised policy has been published constitutes acceptance of the updated terms.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
Contact and Complaints
If you have any questions about this Privacy Policy, wish to make an access or correction request, or want to raise a concern about the way your personal information has been handled, please contact us:
- Email: contact@wild-fortune-casino-aus.com
- Phone: +61 2 9267 3294
- Post: Level 20, 2 Chifley Square, Sydney NSW 2000, Australia
- Office hours: Monday to Saturday, 9am to 6pm (AEST)
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001