Operator and Corporate Information
Wild Fortune Casino is operated by Starfall Entertainment N.V., a company incorporated and registered under the laws of Curaçao, with company registration number 161826 (Chamber of Commerce of Curaçao). The registered office of the operator is located at Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curaçao. All gaming services offered through the domain wild-fortune-casino-aus.com are provided exclusively by this legal entity.
Players may direct any formal correspondence regarding corporate matters to the operator’s registered address or to the dedicated support channel at contact@wild-fortune-casino-aus.com.
Licence Details and Regulatory Authority
Wild Fortune Casino holds a valid B2C Online Gaming Licence issued by the Curaçao Gaming Authority (CGA), operating under the authority of the National Ordinance on Games of Chance (Landsverordening op de Kansspelen, LOK), which came into force on 20 December 2024. The licence number is OGL/2024/1042/0318 (Online Gaming Licence, issued by the Curaçao Gaming Authority).
The Curaçao Gaming Authority is the competent supervisory body responsible for the regulation and oversight of all online gaming activities conducted in or from Curaçao. The CGA exercises ongoing supervision over licensed operators with respect to operational compliance, financial integrity, anti-money laundering obligations, and player protection requirements.
For independent verification of the operator’s licence status, players may consult the official CGA licence register at:
Territorial Scope of Services
Wild Fortune Casino provides its services to eligible players globally, subject to the restrictions set out below. The operator does not accept registrations from, and does not provide any gaming services to, residents of the following jurisdictions:
- Australia (in accordance with the Interactive Gambling Act 2001 (Cth) and subsequent amendments)
- United States of America and its territories
- France and French overseas territories
- Netherlands and Dutch overseas territories
- Curaçao
- Any other jurisdiction where the offering of online gambling services is prohibited under applicable local law
It is the sole responsibility of each player to ensure that their participation in online gaming is lawful under the legislation applicable in their country or territory of residence. The operator assumes no liability for any player who accesses the platform in breach of applicable local laws.
Age Verification and Eligibility
Access to real-money gaming services at Wild Fortune Casino is strictly restricted to individuals who are 18 years of age or older. In jurisdictions where the minimum legal age for participation in gambling activities is higher than 18, the locally applicable age threshold applies.
The operator employs mandatory age verification procedures at the point of registration and at any stage of the Know Your Customer (KYC) process. No real-money account will be activated, and no withdrawals will be processed, until the player’s age and identity have been satisfactorily verified in accordance with the operator’s internal compliance procedures. Any account found to be registered by a minor will be suspended immediately, all balances will be voided, and the matter will be reported to the relevant authorities where required by law.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy
Know Your Customer Procedures
The operator maintains a comprehensive KYC programme in compliance with the requirements of the Curaçao Gaming Authority and applicable international AML/CFT standards. All players are required to complete identity verification before withdrawals are processed. Verification may also be triggered at any point during the account lifecycle where the operator identifies circumstances warranting further due diligence.
Documents that may be requested as part of the standard KYC process include:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address issued within the preceding three months (utility bill, bank statement, or official government correspondence)
- Proof of ownership of any payment method used for deposits or withdrawals
- Source of funds or source of wealth documentation where transaction volumes or patterns require enhanced due diligence
The operator reserves the right to suspend account access, withhold withdrawals, or terminate accounts where a player fails to provide satisfactory documentation within a reasonable timeframe as specified by the operator’s compliance team.
Anti-Money Laundering Controls
Wild Fortune Casino implements a risk-based approach to AML and countering the financing of terrorism (CFT) in accordance with the Financial Action Task Force (FATF) Recommendations and the regulatory requirements of the Curaçao Gaming Authority. The operator’s AML framework includes the following core elements:
- Appointment of a dedicated Money Laundering Reporting Officer (MLRO) responsible for internal compliance oversight
- Continuous transaction monitoring for patterns indicative of suspicious activity
- Screening of all customers against international sanctions lists, politically exposed persons (PEP) databases, and adverse media sources
- Enhanced due diligence procedures applied to high-risk customers, high-value transactions, and customers identified as politically exposed persons
- Mandatory reporting of suspicious transactions to the competent financial intelligence authorities in Curaçao
- Staff training on AML/CFT obligations conducted on a regular basis
The operator maintains detailed records of all customer due diligence documentation and transaction histories in accordance with applicable record-keeping requirements.
Data Protection and Privacy
The operator processes personal data in accordance with applicable data protection legislation and its published Privacy Policy. All personal information collected from players is processed solely for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the provision of gaming services.
The technical and organisational measures employed by the operator to safeguard personal data include:
- Encryption of data in transit using industry-standard Transport Layer Security (TLS) protocols
- Restricted internal access to personal data on a need-to-know basis
- Secure storage of identity documents and financial records
- Retention of personal data only for the period required by applicable legal and regulatory obligations
Personal data is not sold, rented, or otherwise disclosed to third parties except where required by applicable law, by regulatory obligation, or for the operational purposes described in the Privacy Policy (such as identity verification services and payment processing). Players may exercise their data subject rights, including the right of access, rectification, and erasure where applicable, by submitting a written request to contact@wild-fortune-casino-aus.com.
Responsible Gambling
Wild Fortune Casino is committed to maintaining an environment in which gambling is conducted responsibly and in a manner that minimises harm. The operator recognises that gambling may pose a risk of addiction and financial harm to certain individuals, and has implemented a range of tools and policies to support player welfare.
Player Protection Tools
The following tools are available to all registered players upon request through the account settings or by contacting customer support:
- Deposit limits: players may set daily, weekly, or monthly limits on the amount they deposit into their account
- Loss limits: players may set maximum loss thresholds over defined time periods
- Session time limits: players may restrict the duration of individual gaming sessions
- Reality checks: automated notifications displayed at intervals selected by the player to indicate time spent in session
- Self-exclusion: players may request temporary or permanent self-exclusion from all gaming activity on the platform; self-exclusion requests are processed promptly and the operator will take reasonable technical measures to prevent re-registration during the exclusion period
- Account closure: players may request permanent closure of their account at any time
Access to Support
Players who believe they may be experiencing difficulties associated with gambling are encouraged to seek assistance from independent support organisations. The following resources are available:
- Gambling Help Online (Australia): www.gamblinghelponline.org.au | 1800 858 858 (free, 24/7)
- Gamblers Anonymous Australia: www.gamblersanonymous.org.au
- Beyond Blue: www.beyondblue.org.au | 1300 22 4636
For further information on the operator’s responsible gambling policies, please refer to the dedicated Responsible Gambling page.
Complaints and Dispute Resolution
Internal Complaints Process
Any player who has a complaint relating to the services provided by Wild Fortune Casino is encouraged to submit their complaint in the first instance to the operator’s customer support team via:
- Email: contact@wild-fortune-casino-aus.com
- Phone: +61 2 9267 3294 (Monday to Saturday, 9:00 AM to 6:00 PM)
All complaints are acknowledged within a reasonable timeframe and investigated in accordance with the operator’s internal complaints handling procedure. The operator endeavours to resolve complaints fairly and promptly. Players are requested to provide a clear description of their complaint, their account details, and any supporting documentation when making a submission.
Escalation to the Regulatory Authority
In the event that a complaint cannot be resolved to the player’s satisfaction through the operator’s internal process, the player has the right to escalate the matter to the Curaçao Gaming Authority. The CGA provides a formal complaints and dispute resolution mechanism for players of operators licensed under the LOK framework.
Complaints may be directed to the CGA through its official portal at:
Alternative Dispute Resolution
The operator may additionally utilise the services of an independent Alternative Dispute Resolution (ADR) provider certified by the Curaçao Gaming Authority. Details of the applicable ADR provider are available upon request from the operator’s compliance team.
Terms and Conditions
This licence information page is to be read in conjunction with the operator’s full Terms and Conditions, Privacy Policy, Cookie Policy, and Responsible Gambling Policy. In the event of any conflict between the content of this page and the applicable Terms and Conditions, the Terms and Conditions shall prevail.
The operator reserves the right to amend the information contained on this page from time to time in order to reflect changes in applicable law, regulatory requirements, or operational circumstances. Players are advised to review this page periodically. Continued use of the platform following any amendment constitutes acceptance of the updated information.
Last reviewed: May 2026